Hr Customer Experience Advisor (german Or Dutch Speaking)

Diageo

Budapest, Hungary
German or dutch language fluency
Handling employee and line manager queries
Triage tickets using snow and workday
This role is responsible for handling the customer experience center end to end activities, including reviewing and triaging all tickets and managing employee queries outside of global process delivery

Job Summary

  • This role is responsible for handling the customer experience center end to end activities, including reviewing and triaging all tickets and managing employee queries outside of global process delivery.
  • Key responsibilities include performing various Customer Experience activities and all Back office work outside Global process such as Onboarding/Offboarding/Org Management.
  • Benefits include a unique family leave opportunity, working with people from all over the world, a world-class brand portfolio, product allowance, and a gym.

Matching Summary

This role is responsible for handling the customer experience center end to end activities, including reviewing and triaging all tickets and managing employee queries outside of global process delivery.

Skills & Requirements

Must-have

  • German or Dutch language fluency
  • Handling employee and line manager queries
  • Triage tickets using SNOW and Workday
  • Onboarding/Offboarding/Org Management tasks
  • English language fluency

Nice-to-have

  • Working with diverse global teams
  • Continuous learning and development
  • Inclusive and diverse culture
  • Flexibility in work arrangements

Key Requirements

  • Previous HR Contact Centre experience
  • Advanced Microsoft Office skills
  • Experience with cloud-based HR systems desirable
  • End User knowledge on Workday desirable

Work Rights

Not specified

Tailored Resume

Cover Letter