Enterprise Lead, National Client Experience - Employee Benefits

The Baldwin Group

Remote
Remote
Bridge between teams
Subject matter expertise
Change champion
The Baldwin Group is seeking an Enterprise Lead for National Client Experience in Employee Benefits, focusing on optimizing processes and ensuring effective communication between project teams and end-users. The ideal candidate should possess strong problem-solving skills, empathy, and the ability to advocate for process changes while providing training and support

Job Summary

  • Acts as the liaison between the transition project team and end-users, communicating process changes clearly and translating technical jargon into practical steps.
  • Provides feedback during testing and pilots to ensure usability and desired outcomes, and obtains data to provide analysis for process requirements.
  • Conducts hands-on training sessions and offers real-time troubleshooting during go-live.

Matching Summary

Match Score: 85

The Baldwin Group is seeking an Enterprise Lead for National Client Experience in Employee Benefits, focusing on optimizing processes and ensuring effective communication between project teams and end-users. The ideal candidate should possess strong problem-solving skills, empathy, and the ability to advocate for process changes while providing training and support.

Skills & Requirements

Must-have

  • Bridge between teams
  • Subject matter expertise
  • Change champion
  • Training and support
  • Business decision analysis

Nice-to-have

  • Influential peer endorsement
  • Proactive challenge spotting
  • Collaborative teamwork
  • Detail-oriented execution

Key Requirements

  • Process knowledge of old and new systems
  • Excellent communication skills
  • Strong problem-solving abilities
  • Empathy and trust-building
  • Adaptability to change

Work Rights

Not specified

Tailored Resume

Cover Letter