Guest Experience Supervisor (kc) - Fifa World Cup 26™
OnLocationEXP
Mo, MO, United States
On-site execution of hospitality program
Supervise guest experience staff
Coordinate with approved vendors
This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey
Job Summary
This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey.
The Guest Experience Supervisor will play a key role in implementing hospitality operations, supporting access control procedures, assisting with guest services execution, and ensuring readiness across hospitality areas at the assigned venue.
Minimum 2–3 years of experience in hospitality, event operations, or guest services (experience in sports or live events preferred).
Matching Summary
This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey.
Skills & Requirements
Must-have
On-site execution of hospitality program
Supervise guest experience staff
Coordinate with approved vendors
Support access control procedures
Ensure operational readiness of hospitality areas
Maintain FIFA brand standards
Nice-to-have
Strong interpersonal and communication skills
Ability to manage multiple priorities
Experience working with service providers
Fluent in Spanish is a plus
Key Requirements
2-3 years experience in hospitality, event operations, or guest services
Experience supervising small teams or leading front-line staff