Responsabile Relazione Clienti Policoro (mt)

Amplifon

Policoro, Matera, Italy
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Front office store activities
Back office store administration
Customer relationship management
** Amplifon is seeking a Customer Relations Manager for its Policoro location in Italy. This part-time role focuses on enhancing customer satisfaction and managing client interactions while contributing to business objectives. **

Job Summary

  • You will manage key moments in our customers' journey, from welcoming them to managing information in the database, scheduling appointments, and executing post-sales services, acting as the customers' point of contact.
  • You will be responsible for the administration of the store in terms of managing relationships with external and internal parties, updating the CRM, managing forms, applying fiscal and administrative procedures, and managing warehouse stock.
  • Amplifon offers a professional environment focused on continuous innovation of technology and services, a stimulating and dynamic context with engaging, inclusive, and collaborative colleagues, and high-level training opportunities.

Matching Summary

Match Score: 75

** Amplifon is seeking a Customer Relations Manager for its Policoro location in Italy. This part-time role focuses on enhancing customer satisfaction and managing client interactions while contributing to business objectives. **

Skills & Requirements

Must-have

  • front office store activities
  • back office store administration
  • customer relationship management
  • database management
  • appointment scheduling
  • post-sales services

Nice-to-have

  • customer satisfaction
  • team collaboration
  • proactive mindset
  • initiative spirit
  • goal orientation

Key Requirements

  • Previous experience in customer assistance roles
  • Proficiency in main IT packages
  • Experience using CRM systems
  • Part-time 30 hours contract

Work Rights

Not specified

Tailored Resume

Cover Letter