Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years it service management experience
Strong working knowledge of itil practices
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager of IT Service Management who will govern and enhance the ITSM practice aligned with ITIL best practices. The ideal candidate should have extensive experience in IT Service Management, including Incident and Change Management, as well as strong knowledge of SOX ITGCs. The position offers competitive compensation, comprehensive benefits, and a culture that values collaboration, innovation, and integrity. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager of IT Service Management who will govern and enhance the ITSM practice aligned with ITIL best practices. The ideal candidate should have extensive experience in IT Service Management, including Incident and Change Management, as well as strong knowledge of SOX ITGCs. The position offers competitive compensation, comprehensive benefits, and a culture that values collaboration, innovation, and integrity. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package with immediate eligibility including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Partnership with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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