Service Desk Agent – Enterprise Itsm Operations (24/7)

PwC Poland

Hybrid
Experience in service desk role
Hands-on experience with jira service management
Strong troubleshooting and analytical skills
The Application Managed Services team at PwC Poland is dedicated to proactive problem-solving and application monitoring

Job Summary

  • The Application Managed Services team at PwC Poland is dedicated to proactive problem-solving and application monitoring.
  • This role involves handling escalated incidents and service requests, ensuring high-quality documentation and communication.
  • Employees enjoy a flexible working model, comprehensive development programs, and a supportive medical and wellbeing package.

Matching Summary

The Application Managed Services team at PwC Poland is dedicated to proactive problem-solving and application monitoring.

Skills & Requirements

Must-have

  • Experience in Service Desk role
  • Hands-on experience with Jira Service Management
  • Strong troubleshooting and analytical skills
  • Very good English communication skills

Nice-to-have

  • Experience with Salesforce
  • Exposure to integrated ITSM ecosystems
  • Familiarity with change management processes

Key Requirements

  • Practical understanding of ITIL processes
  • Ability to work in a regulated environment
  • ITIL Foundation certification or equivalent experience

Work Rights

Not specified

Tailored Resume

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