Preferred Small Business Atm Fraud Service; 1st Shift

Bank of America

Newark, United States
Inbound contact center operations
Multi-product fraud resolution
Accuracy and efficiency
Responsible Growth is how Bank of America runs its company and delivers for clients, teammates, communities, and shareholders

Job Summary

  • Responsible Growth is how Bank of America runs its company and delivers for clients, teammates, communities, and shareholders.
  • This role is responsible for the resolution of multi-product fraud related client requests by answering calls, chats or emails in an inbound contact center.
  • Bank of America invests heavily in its teammates by offering competitive benefits to support their physical, emotional, and financial well-being.

Matching Summary

Responsible Growth is how Bank of America runs its company and delivers for clients, teammates, communities, and shareholders.

Skills & Requirements

Must-have

  • Inbound contact center operations
  • Multi-product fraud resolution
  • Accuracy and efficiency
  • Toggling between multiple systems
  • Client communication and problem-solving

Nice-to-have

  • Passion and integrity
  • Advising on financial situations
  • Team player attitude
  • Learning agility and adaptability

Key Requirements

  • 1+ years customer/client service experience
  • Intermediate computer proficiency
  • Ability to adhere to work schedule
  • Dependable team-player attitude

Work Rights

Not specified

Tailored Resume

Cover Letter