Own strategically significant work streams end-to-end
Lead from the front, sometimes writing code
Develop senior engineers into leaders
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Intercom is seeking a Senior Engineering Manager for its AI-powered customer service agent, Fin, located in Berlin. The ideal candidate will possess exceptional leadership skills, technical credibility, and a product-minded approach in a fast-paced AI environment.
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Job Summary
You'll own 1-2 of the most strategically significant work streams in the pillar, with re-evaluated priorities and dynamic teams.
You will be on the front line, deeply understanding the product, the problem, and the context, sometimes writing code yourself.
Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context, pushing the boundaries of AI-assisted development.
Matching Summary
Match Score: 75
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Intercom is seeking a Senior Engineering Manager for its AI-powered customer service agent, Fin, located in Berlin. The ideal candidate will possess exceptional leadership skills, technical credibility, and a product-minded approach in a fast-paced AI environment.
**
Skills & Requirements
Must-have
Own strategically significant work streams end-to-end
Lead from the front, sometimes writing code
Develop senior engineers into leaders
Partner with Engineering Director on pillar-level strategy
AI-assisted development
Nice-to-have
Thrives under pressure
Startup speed and intensity
Radically open and accepting culture
Key Requirements
Exceptional people leader AND personally action-oriented