Customer Service Representative

BMO

Richmond, United States
$34,750.00 - $47,250.00; not specified; health ins...
Exceptional customer service delivery
Identify customer needs and provide advice
Collaborate within the branch team
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital banking options to ensure a seamless experience.
  • Contributes to meeting branch business results and customer experience goals while adhering to risk and compliance policies.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

$34,750.00 - $47,250.00; Not specified; Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs and provide advice
  • Collaborate within the branch team
  • Handle banking transactions and inquiries
  • Offer digital and self-serve options
  • Follow risk and compliance processes

Nice-to-have

  • Proactive customer engagement
  • Creative problem-solving approach
  • Contribute to business results
  • Maintain current product knowledge
  • Positive and professional presence

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools and applications
  • Ability to assist users with digital applications
  • Basic knowledge of specialized banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter