Guest Services Representative

BMW of South Austin

Austin, Texas, USA
Guest reception and environment management
Phone call handling and message taking
Dealership software data entry
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, directs calls and customers, and manages various logs.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest reception and environment management
  • Phone call handling and message taking
  • Dealership software data entry
  • Daily report production
  • Customer interaction and support

Nice-to-have

  • Warm and positive environment creation
  • Maintaining facility cleanliness
  • Servant leadership and teamwork
  • Commitment to customer enthusiasm

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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