Gn - Song - Service - Google Ccai - Analyst

Accenture

Delhi, India
Fully remote
Google ccai suite of contact center products
Dialogflow cx, agent assist, insights cx
Contact center as a service (ccaas) migration
Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change

Job Summary

  • Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
  • As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care.
  • An opportunity to work on transformative projects with key G2000 clients and co-create with leaders in strategy, industry experts, and business intelligence professionals.

Matching Summary

Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Skills & Requirements

Must-have

  • Google CCAI suite of contact center products
  • Dialogflow CX, Agent Assist, Insights CX
  • Contact Center as a Service (CCaaS) migration
  • design thinking innovative workshops
  • customer experience management capability assessment
  • pre-sales activities including RFPs

Nice-to-have

  • inclusive and collaborative environment
  • boundaryless collaboration
  • accelerate equality for all
  • exploratory mindset
  • responsible business embedding

Key Requirements

  • 5+ years of experience in working with Google CCAI solutions
  • Experience with Dialogflow, Insights CX, and CX solutions projects
  • Thorough understanding of end to end Google contact center transformation
  • Experience working with business stakeholders across multiple geographic areas
  • Strong Analytical skills
  • Excellent written and oral communication skills

Work Rights

Not specified

Tailored Resume

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