As a Digital Optimisation Manager, you’ll design and deliver best-in-class customer communications and experiences across our digital assets to help customers educate and protect themselves from scams and fraud
Job Summary
As a Digital Optimisation Manager, you’ll design and deliver best-in-class customer communications and experiences across our digital assets to help customers educate and protect themselves from scams and fraud.
You will work closely with marketing, product, and behavioural science teams to manage the end-to-end build and delivery of digital experiences and communications, including experimentation and optimisation.
We advocate and facilitate a culture of inclusion and respect, offering flexible working options and support for accessibility needs to create a workplace that works for everyone.
Matching Summary
As a Digital Optimisation Manager, you’ll design and deliver best-in-class customer communications and experiences across our digital assets to help customers educate and protect themselves from scams and fraud.
Skills & Requirements
Must-have
Digital optimisation skills
Customer journey mapping
Conversion optimisation platforms
Stakeholder management skills
Adobe Analytics expertise
Behaviourally driven communications
Data-led decision making
Nice-to-have
Strong copy and written communication
Risk management awareness
Collaborative team focus
Customer-focused mindset
Experience with A/B testing
Enthusiasm for digital projects
Key Requirements
Experience with Adobe Target and Audience Manager
Proven stakeholder management and communication skills
Strong analytical and financial acumen
Experience in digital and omni-channel customer journey mapping
Risk management experience
Ability to balance technical and customer-focused work