Sr. Operations Analyst

RBC

Toronto, Canada
Jira and confluence proficiency
Analyze and troubleshoot client problems
Multitask and prioritize independently
Investigate and help to resolve client inquiries and incidents, providing day-to-day operational support

Job Summary

  • Investigate and help to resolve client inquiries and incidents, providing day-to-day operational support.
  • Contribute to successful project completion by identifying risks and recommending mitigation strategies.
  • We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Matching Summary

Investigate and help to resolve client inquiries and incidents, providing day-to-day operational support.

Skills & Requirements

Must-have

  • Jira and Confluence proficiency
  • Analyze and troubleshoot client problems
  • Multitask and prioritize independently
  • Continuous improvement methodologies
  • Effective problem identification and resolution
  • Gather and analyze relevant information
  • MS Office Suite proficiency

Nice-to-have

  • Experience with vendor applications
  • Support multiple technology stacks
  • Knowledge of DevOps tools
  • Experience with Generative AI
  • Machine Learning and LLMs

Key Requirements

  • Sound organizational knowledge with operational mindset
  • Strong interpersonal, verbal and written communication skills
  • Strong organizational, data management and mathematical skills

Work Rights

Not specified

Tailored Resume

Cover Letter