Technical Account Manager Ii (remote, Bra)

CrowdStrike

Brazil
Fully remote
Proactive technical support
Customer success
Technical problem solving skills
As a Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers and ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices

Job Summary

  • As a Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers and ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
  • You will serve as the primary technical contact, onboard new customers, and act as a customer advocate with internal CrowdStrike stakeholders.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, competitive vacation, and professional development opportunities.

Matching Summary

As a Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers and ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.

Skills & Requirements

Must-have

  • proactive technical support
  • customer success
  • technical problem solving skills

Nice-to-have

  • passion for internet security
  • customer advocacy
  • ongoing self-education

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Experience with Windows Server Operating Systems
  • Knowledge of enterprise web technologies
  • Excellent customer service skills
  • Excellent communication skills
  • Professional fluency with English
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

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