Play a key role in helping our field service team deliver outstanding customer service by planning and scheduling daily assignments
Job Summary
Play a key role in helping our field service team deliver outstanding customer service by planning and scheduling daily assignments.
Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.
Agilent offers core global benefits, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities, with an opportunity for growth within a world-class company.
Matching Summary
Play a key role in helping our field service team deliver outstanding customer service by planning and scheduling daily assignments.
Skills & Requirements
Must-have
Strategic planning of on-site services
Optimize scheduling of field engineers
Communicate effectively with customers
Manage and confirm onsite service orders
Fluent in German and English
Nice-to-have
Proactive and solutions-oriented mindset
Eager to learn new software technology
Interact at various levels
Strive to provide excellent customer support
Enjoy working within a team and autonomously
Key Requirements
Academic background in technology, engineering, or equivalent experience
Proven customer service or project management experience
Strong planning, organizational, and problem-solving skills
Ability to work independently in a fast-paced environment
Excellent communication, negotiation, and teamwork abilities