Senior Manager, Customer Experience Technology

Navan (TripActions)

Austin, TX, United States
On-site
Contact center platforms (acd, ivr, routing)
Aws connect, genesys, five9 expertise
Salesforce crm integration
Lead the development and deployment of cutting-edge contact center technologies to enhance customer engagement and drive revenue growth

Job Summary

  • Lead the development and deployment of cutting-edge contact center technologies to enhance customer engagement and drive revenue growth.
  • Own the technical roadmap and day-to-day operations of the CX stack, including team leadership, execution, and vendor management.
  • Ensure platform compliance with global regulatory requirements and maintain robust disaster recovery plans for zero downtime.

Matching Summary

Lead the development and deployment of cutting-edge contact center technologies to enhance customer engagement and drive revenue growth.

Skills & Requirements

Must-have

  • Contact center platforms (ACD, IVR, Routing)
  • AWS Connect, Genesys, Five9 expertise
  • Salesforce CRM integration
  • Agile and DevOps workflows
  • Data analytics for CX optimization
  • Disaster recovery and business continuity

Nice-to-have

  • Mentoring technical teams
  • Bridging technical and business communication
  • High-growth, fast-paced environment

Key Requirements

  • 7+ years in Business Technology or IT
  • 3+ years in contact center tech leadership
  • Proficiency in Agile and DevOps
  • Experience with Tableau, Looker, or Snowflake

Work Rights

Not specified

Tailored Resume

Cover Letter