Core Agent

Four Seasons Hotels & Resorts

Mauritius
Answer incoming calls
Assist with guests' requests
Handle messages accurately
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Core Agent's purpose is to courteously answer incoming calls, assist with guests' requests, and handle messages accurately and in a timely manner.
  • This role requires proficiency with the telephone switchboard, hotel computer system, and facsimile machines, while also ensuring prompt delivery of faxes and timely responses to guest chats.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Skills & Requirements

Must-have

  • answer incoming calls
  • assist with guests' requests
  • handle messages accurately
  • telephone switchboard proficiency
  • hotel computer system proficiency
  • Four Seasons Chats acknowledgement

Nice-to-have

  • genuine enthusiasm
  • teamwork
  • hands-on assistance
  • warmth and care
  • business acumen
  • personal flair

Key Requirements

  • Diploma in Hospitality
  • 1-2 years relevant experience
  • Fluent in English and French
  • Excellent math abilities
  • Computer literate
  • Working knowledge of Opera/PMS

Work Rights

Not specified

Tailored Resume

Cover Letter