Customer Service Representative

onsemi

Shenzhen, Guangdong, China
Master order management
Customer relationship management
Customer advocacy/problem resolution
Proactive Tactical Service Support and Proactive Customer Relationship Management are key responsibilities

Job Summary

  • Proactive Tactical Service Support and Proactive Customer Relationship Management are key responsibilities.
  • Master Order Management, including Quote, order entry, reschedule, shipment expedite, RMA etc.
  • Ensure consistent, high-quality customer experience across all touchpoints and demonstrate strong escalation management skills.

Matching Summary

Proactive Tactical Service Support and Proactive Customer Relationship Management are key responsibilities.

Skills & Requirements

Must-have

  • Master Order Management
  • Customer Relationship Management
  • Customer Advocacy/Problem Resolution
  • Oracle system and Salesforce case management

Nice-to-have

  • Strong Interpersonal skills
  • Motivational skills
  • innovative/Creative skills
  • Ability to exhibit patience, tact, enthusiasm

Key Requirements

  • Thorough understanding supply chain management
  • Customer service skills
  • data analysis and problem-solving skills
  • Able to perform multiple tasks simultaneously
  • Strong communication skills (English written and verbal)
  • Bachelors degree

Work Rights

Not specified

Tailored Resume

Cover Letter