Vice President, Problem Manager

Mitsubishi UFJ Financial Group (MUFG)

London, United Kingdom
It problem management
Root cause analysis
Regulatory compliance (dora, ss1-21)
The role of MUFG Technology Resilience is to ensure that critical business services’ underlying processes, systems and applications are resilient and can, where possible, continue to be provided to service users even in the event of disruption

Job Summary

  • The role of MUFG Technology Resilience is to ensure that critical business services’ underlying processes, systems and applications are resilient and can, where possible, continue to be provided to service users even in the event of disruption.
  • This role is critical to strengthening our organisation’s operational resilience by systematically managing and mitigating IT incidents, analysing root causes, and supporting/recommending the implementation of preventative measures to minimise disruptions.
  • MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.

Matching Summary

The role of MUFG Technology Resilience is to ensure that critical business services’ underlying processes, systems and applications are resilient and can, where possible, continue to be provided to service users even in the event of disruption.

Skills & Requirements

Must-have

  • IT Problem Management
  • Root Cause Analysis
  • Regulatory Compliance (DORA, SS1-21)
  • IT Risk Management
  • Operational Resilience
  • Incident Coordination & Response

Nice-to-have

  • Continuous Improvement Initiatives
  • Collaboration with cross-functional teams
  • Proactive Risk Management Culture
  • Strong Analytical Skills
  • Results Driven

Key Requirements

  • 5+ years experience in IT Problem Management
  • Experience with DORA requirements
  • Experience in regulated financial environments
  • ITIL, COBIT, or NIST Cybersecurity familiarity

Work Rights

Not specified

Tailored Resume

Cover Letter