The Ups Store Technology Support Manager (flex Location/remote)

Ibstock

Base: $101,388 - $115,560pyr; bonus/equity: eligib...
Fully remote
Lead level 2 technology support team
Oversee vendor-managed level 1 support
Manage ticketing platforms like servicenow
The UPS Store Technology Support Manager position at Ibstock is a remote role focused on leading technical support functions for a network of 5,400 units. The ideal candidate will have extensive experience in technical support management, ensuring seamless operations and high-quality service delivery

Job Summary

  • The Technology Support Manager leads critical technical support functions ensuring stability across The UPS Store's 5,400-unit network.
  • This role oversees both vendor-managed Level 1 and internally managed Level 2 teams to deliver best-in-class service to franchisees.
  • Hired applicants are eligible for comprehensive benefits including medical coverage, 401(k) retirement program, and potential incentive compensation.

Matching Summary

Match Score: 85

The UPS Store Technology Support Manager position at Ibstock is a remote role focused on leading technical support functions for a network of 5,400 units. The ideal candidate will have extensive experience in technical support management, ensuring seamless operations and high-quality service delivery.

Salary

Base: $101,388 - $115,560/yr; Bonus/Equity: Eligible for annual short-term and/or long-term incentive programs; Benefits: Medical, Dental, Vision, 401(k), Paid Leave

Skills & Requirements

Must-have

  • Lead Level 2 Technology Support team
  • Oversee vendor-managed Level 1 support
  • Manage ticketing platforms like ServiceNow
  • Drive root-cause analysis and fixes
  • Optimize knowledge base and workflows

Nice-to-have

  • Experience with AI-driven support technologies
  • Familiarity with Salesforce Service Cloud
  • Background in large distributed networks
  • Strong stakeholder management skills
  • Ability to foster continuous improvement culture

Key Requirements

  • Bachelor's degree in IT or related field required
  • 5+ years experience in technical support or ITSM
  • 3+ years in supervisory or management capacity
  • Must be a U.S. Citizen or National
  • Hands-on experience with enterprise ticketing systems

Work Rights

Must be a U.S. Citizen, National, or authorized to work in the U.S.

Tailored Resume

Cover Letter