Not specified; not specified; strong remuneration ...
Not specified
Proven experience supervising a customer-facing team
Strong communication and coaching interpersonal skills
Proficient in ms office and modern crm platforms
Otis is seeking a Customer Care Centre Supervisor in Leicester, UK, to lead a team in delivering exceptional customer service while managing daily operations. The role emphasizes leadership, coaching, and continuous improvement in a customer-facing environment
Job Summary
The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre.
Candidates will receive a strong remuneration package with access to funded study schemes including an Employee Scholarship Program and Educational Assistance Scheme.
Otis is the world's leading elevator and escalator manufacturing company that moves 2.4 billion people every day across more than 200 countries.
Matching Summary
Match Score: 85
Otis is seeking a Customer Care Centre Supervisor in Leicester, UK, to lead a team in delivering exceptional customer service while managing daily operations. The role emphasizes leadership, coaching, and continuous improvement in a customer-facing environment.
Salary
Not specified; Not specified; Strong remuneration package with funded study schemes
Skills & Requirements
Must-have
Proven experience supervising a customer-facing team
Strong communication and coaching interpersonal skills
Proficient in MS Office and modern CRM platforms
Nice-to-have
Ability to analyse performance data for evidence-based action
Excellent organisational skills and resilience under pressure
Demonstrated ability to deliver high-quality service
Key Requirements
Experience supervising or leading a team in a contact centre environment