Responsible for all service requests directed to Facilities Management through multiple communication modes and dispatching appropriate personnel
Job Summary
Responsible for all service requests directed to Facilities Management through multiple communication modes and dispatching appropriate personnel.
Embry-Riddle offers generous time off, 100% tuition coverage for employees, and retirement contributions with matching and no vesting period.
The role includes supervising student employees, managing vehicle loaner and uniform programs, and coordinating access for outside maintenance contractors.
Matching Summary
Responsible for all service requests directed to Facilities Management through multiple communication modes and dispatching appropriate personnel.
Skills & Requirements
Must-have
Service request triage and dispatch
Integrated Workplace Management System
Customer service via phone and in-person
Vehicle loaner program oversight
Supervise student employees
Microsoft Office suite proficiency
Nice-to-have
Trades-related field knowledge
Project coordination assistance
Experience with IWMS or CMMS software
Inventory and uniform management
Strong analytical skills
Visitor screening and front desk duties
Key Requirements
High School diploma or GED
Prior customer service experience
Knowledge of Microsoft operating systems and applications
Experience with IWMS, CMMS or similar software desirable
Working knowledge of trades-related fields desired