Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Fulfill support requests from end users
Respond to and complete it service tickets
The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining and supporting technology equipment and software. The role involves responding to IT service tickets, performing installations and configurations, and providing tier-2 support to campus staff

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

Match Score: 85

The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining and supporting technology equipment and software. The role involves responding to IT service tickets, performing installations and configurations, and providing tier-2 support to campus staff.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support and maintain technology equipment
  • Fulfill support requests from end users
  • Respond to and complete IT service tickets
  • Perform installs, configurations, and updates
  • Transport and deploy IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Create and maintain collegial relationships

Key Requirements

  • Bachelor's degree or technical training in computer science or related field
  • 2+ years of experience in computer support
  • 5+ years of experience in computer support
  • Supporting Windows and Mac computers
  • Experience with Endpoint management software

Work Rights

Not specified

Tailored Resume

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