Technical Support Engineer 2

Twilio

Colombia
Not specified; not specified; competitive pyy, gen...
Remote
Full-stack javascript knowledge
Troubleshoot server-side and client-side code
Understanding of apis http protocol restful services
This role supports customers' use of the Twilio platform as a subject matter expert for APIs and SDKs

Job Summary

  • This role supports customers' use of the Twilio platform as a subject matter expert for APIs and SDKs.
  • The position involves resolving complex customer requests via multiple channels while identifying adoption and upsell opportunities.
  • Employees will collaborate with Product and Engineering teams to report bugs and leverage AI tools for efficient communication.

Matching Summary

This role supports customers' use of the Twilio platform as a subject matter expert for APIs and SDKs.

Salary

Not specified; Not specified; Competitive pay, generous time off, healthcare, retirement savings program

Skills & Requirements

Must-have

  • Full-Stack Javascript Knowledge
  • Troubleshoot server-side and client-side code
  • Understanding of APIs HTTP Protocol RESTful services
  • Basic SQL and writing queries
  • Troubleshooting network connectivity TCP UDP SSL TLS
  • Experience troubleshooting SIP VoIP IP telephony issues

Nice-to-have

  • Serverless Lambda experience
  • React.js knowledge
  • Native and mobile application support expertise
  • WebRTC and contact center product troubleshooting
  • Twilio APIs SDKs experience
  • Postman or cURL debugging tools

Key Requirements

  • 2+ years Technical Support Experience
  • Object-Oriented Programming concepts understanding
  • High competency in communicating technical issues
  • Ability to work on holidays

Work Rights

Not specified

Tailored Resume

Cover Letter