Customer Care Executive (contact Center)

AIG Malaysia Insurance Berhad

Malaysia
Primarily in-office
Inbound phone calls
Emails, faxes, social media channels
Resolve customer's complaint
AIG Malaysia Insurance Berhad is seeking a Customer Care Executive to provide exceptional service through multiple channels, including inbound calls and emails. The ideal candidate will have strong communication skills, a customer service mindset, and the ability to handle inquiries and complaints proactively

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, our people are our greatest asset and we offer a comprehensive benefits package focused on your health, wellbeing and financial security.
  • We are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

Matching Summary

Match Score: 85

AIG Malaysia Insurance Berhad is seeking a Customer Care Executive to provide exceptional service through multiple channels, including inbound calls and emails. The ideal candidate will have strong communication skills, a customer service mindset, and the ability to handle inquiries and complaints proactively.

Skills & Requirements

Must-have

  • inbound phone calls
  • emails, faxes, social media channels
  • resolve customer's complaint
  • first contact resolution
  • Document all customer interaction
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • additional language/dialect knowledge
  • proactive process improvement
  • positive attitude
  • critical thinking and creative problem solver

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • Ability to multitask and handle stressful situation
  • Ability to adapt in a fast-paced working environment
  • Able to work staggered workhours

Work Rights

Not specified

Tailored Resume

Cover Letter