Not specified (assumed hybrid based on industry standards)
Platform adoption strategy development
Data analysis and trend identification
Cross-functional collaboration
Salesforce is seeking a Product Adoption Specialist for their Customer Success Adoption team to enhance platform usage and drive customer engagement through data analysis and strategic insights. The ideal candidate will have extensive experience in Management Consulting or Customer Success and possess strong analytical and problem-solving skills
Job Summary
This role blends rigorous research, data analysis, and program execution to bridge product innovation and customer realization.
You will drive roadmap adoption and scale success by moving from high-touch intervention to high-scale digital guidance.
Salesforce offers benefits and resources to support work-life balance and accelerate impact through AI agents.
Matching Summary
Match Score: 85
Salesforce is seeking a Product Adoption Specialist for their Customer Success Adoption team to enhance platform usage and drive customer engagement through data analysis and strategic insights. The ideal candidate will have extensive experience in Management Consulting or Customer Success and possess strong analytical and problem-solving skills.
Skills & Requirements
Must-have
Platform adoption strategy development
Data analysis and trend identification
Cross-functional collaboration
Customer success operations
Programmatic intervention design
Usage pattern analysis
Nice-to-have
Curiosity and empathy for user struggles
Passion for innovation and AI
Experience with digital success methodologies
Proficiency in data visualization tools
Key Requirements
8+ years in management consulting or customer success
Experience with B2B service/support operations
Strategic problem solving skills
Familiarity with platform operations metrics
Experience creating maturity models or success methodologies