Call Center Agent

SCR Medical Transportation LLC

Chicago, IL, United States
Base: $17.00ph; post-training: $17.50ph; benefits:...
Onsite
Answer calls within three rings
Work pm shifts including weekends
Meet 95% call answer rate quota
The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates

Job Summary

  • The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates.
  • Employees must meet strict performance metrics including answering 95% of calls within two minutes and keeping average talk time at 90 seconds or less.
  • The position requires working onsite during PM shifts starting at 10am, 11am, 12pm, or 1pm, with mandatory availability on Saturdays and Sundays.

Matching Summary

The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates.

Salary

Base: $17.00/hour; Post-training: $17.50/hour; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer calls within three rings
  • Work PM shifts including weekends
  • Meet 95% call answer rate quota
  • Maintain talk time under 90 seconds
  • Handle ADA certified passenger inquiries

Nice-to-have

  • Empathetic attitude towards clients
  • Ability to multi-task effectively
  • Willingness to participate in re-training

Key Requirements

  • One year work experience
  • High School Diploma
  • Availability for Saturday and Sunday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter