Guest Service Agent

Sofitel Brisbane Central

Aqaba, Jordan
On-site
Guest check-in and check-out processing
Cashiering and foreign exchange transactions
Night audit tasks and panic report printing
The Guest Service Agent position at Sofitel Brisbane Central requires a proactive individual to oversee daily operations, manage guest interactions, and ensure a high standard of service. The role emphasizes teamwork, communication, and adherence to company values

Job Summary

  • The role involves overseeing day-to-day front office operations including check-ins, check-outs, and cashiering duties.
  • Employees must maintain perfect grooming, follow OSM standards, and ensure security through effective key card control.
  • The position requires close coordination with Housekeeping, F&B, and the General Manager regarding VIPs and special assignments.

Matching Summary

Match Score: 85

The Guest Service Agent position at Sofitel Brisbane Central requires a proactive individual to oversee daily operations, manage guest interactions, and ensure a high standard of service. The role emphasizes teamwork, communication, and adherence to company values.

Skills & Requirements

Must-have

  • Guest check-in and check-out processing
  • Cashiering and foreign exchange transactions
  • Night audit tasks and panic report printing
  • VIP and MIP guest coordination
  • Logbook review and shift handover communication

Nice-to-have

  • Upselling skills to drive revenue
  • Friendly and cheerful disposition
  • Product knowledge of hotel facilities
  • Team cooperation and respect
  • Ability to handle guest complaints effectively

Key Requirements

  • Familiarity with Operational Standards Manual
  • Awareness of fire and first aid procedures
  • Ability to work shifts including night audits

Work Rights

Not specified

Tailored Resume

Cover Letter