Associate, Payroll Client Services - Sat- Wed - Amer

Remote

AMER
$19,650—$44,200 usd pm
Remote
Payroll customer service experience
Payroll regulatory knowledge
Customer satisfaction focus
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory knowledge
  • customer satisfaction focus
  • collaboration with internal teams
  • knowledge sharing documentation

Nice-to-have

  • ambitious problems
  • future focused work culture
  • AI capabilities
  • mentorship opportunities
  • global impact

Key Requirements

  • payroll customer service role experience
  • advanced knowledge in specific jurisdictions
  • experience with Zendesk, Slack, and Notion
  • ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter