Responsible for handling health and critical illness insurance applications, underwriting, and claims follow-up
Job Summary
Responsible for handling health and critical illness insurance applications, underwriting, and claims follow-up.
Regularly review and optimize policy service, renewal reminders, and claims consultation SOPs, ensuring strict adherence to insurance regulations.
Act as the final point of contact for major customer complaints or disputes, coordinating with legal, compliance, and claims departments to develop solutions.
Matching Summary
Responsible for handling health and critical illness insurance applications, underwriting, and claims follow-up.
Skills & Requirements
Must-have
Health insurance underwriting
Claims follow-up
Customer service optimization
Regulatory compliance
Data analysis for improvement
Nice-to-have
People-first culture
Global projects
Inclusive environment
Collaboration and ownership
Key Requirements
Bachelor's degree or above
5+ years customer service experience
2-3 years insurance/financial management experience