Work From Home - Senior Complaints Coordinator - Fdo Escalations - Fraud Account Management Investigations Solutions (famise)

Capital One

Richmond, VA, USA
Base: $49,774; bonus/equity: not specified; benefi...
Fully remote
3 years customer service experience
1 year financial industry experience
1 year fraud experience
This role offers the convenience of working virtually from home

Job Summary

  • This role offers the convenience of working virtually from home.
  • You will advocate for customers and resolve issues while ensuring compliance.
  • Capital One provides a comprehensive benefits program to support your well-being.

Matching Summary

This role offers the convenience of working virtually from home.

Salary

Base: $49,774; Bonus/Equity: Not specified; Benefits: Comprehensive benefits program

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year financial industry experience
  • 1 year fraud experience

Nice-to-have

  • Strong attention to detail
  • Effective time management skills
  • Ability to problem solve

Key Requirements

  • High School Diploma or equivalent
  • Experience with Google Suite or Microsoft Office
  • At least 1 year escalated call experience

Work Rights

Must live within 100 miles of specified locations

Tailored Resume

Cover Letter