Base: $24-36 ph; bonus/equity: not specified; bene...
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Comfortable working any shift and weekends
Onsite role in aurora colorado
Knowledge of hvac technical terminology
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Johnson Controls, Inc. is seeking a Call Center Operator for their Aurora, Colorado location. The role involves handling inbound customer calls, updating account information, and providing back-office support while utilizing HVAC terminology to ensure customer satisfaction.
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Job Summary
The Centralized Care Agent handles inbound calls from internal and external customers, directing them to the appropriate department.
Agents must utilize on-line tools and resources to update account information and provide back-office support activities.
This position offers a competitive benefits package and an hourly rate ranging from $24 to $36 based on qualifications.
Matching Summary
Match Score: 75
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Johnson Controls, Inc. is seeking a Call Center Operator for their Aurora, Colorado location. The role involves handling inbound customer calls, updating account information, and providing back-office support while utilizing HVAC terminology to ensure customer satisfaction.
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Salary
Base: $24-36 per hour; Bonus/Equity: Not specified; Benefits: Competitive benefits package included
Skills & Requirements
Must-have
Comfortable working any shift and weekends
Onsite role in Aurora Colorado
Knowledge of HVAC technical terminology
Experience with service management database NxGen
Ability to handle high volume of calls
Nice-to-have
Previous call center experience is a plus
Building systems knowledge or aptitude
Flexible and able to deal with change
Strong problem-solving skills
Multi-tasking abilities in fast-paced environment
Key Requirements
High School diploma or equivalent
One to two years related experience in service coordination
Proficient written and verbal communication skills
Familiarity with Windows and MS Office applications