Técnico De Calidad

Aptiv

Nuevo Laredo, Mexico
Customer satisfaction process
Customer complaint response
Kpi performance monitoring
The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures

Job Summary

  • The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures.
  • This role involves monitoring customer KPI performance and applying continuous improvement processes.
  • The technician will coordinate problem-solving efforts with a multidisciplinary team to ensure quality standards are met.

Matching Summary

The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures.

Skills & Requirements

Must-have

  • customer satisfaction process
  • customer complaint response
  • KPI performance monitoring
  • root cause analysis

Nice-to-have

  • continuous improvement process
  • multidisciplinary team coordination
  • effective communication skills

Key Requirements

  • experience in quality assurance
  • knowledge of 8D and PFMEA

Work Rights

Not specified

Tailored Resume

Cover Letter