Sr Technical Service Desk - Level 2

Unity of Roseburg

Fully remote
Troubleshoot complex hardware and software issues
Support unisys applications and cots software
Resolve network connectivity and printing problems
Unity of Roseburg seeks a Sr Technical Service Desk - Level 2 to provide Tier 1 and Tier 2 technical support, troubleshoot complex hardware and software issues, and assist with network connectivity and remote access problems. The ideal candidate will have 2-4 years of relevant experience and strong problem-solving skills

Job Summary

  • This role provides Tier 1 and Tier 2 support by troubleshooting and resolving complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate solutions to both technical and non-technical users to prevent recurrence.
  • You will support L1 and L2 agents in day-to-day questions while utilizing strong problem-solving skills to resolve challenging incidents.

Matching Summary

Match Score: 85

Unity of Roseburg seeks a Sr Technical Service Desk - Level 2 to provide Tier 1 and Tier 2 technical support, troubleshoot complex hardware and software issues, and assist with network connectivity and remote access problems. The ideal candidate will have 2-4 years of relevant experience and strong problem-solving skills.

Skills & Requirements

Must-have

  • Troubleshoot complex hardware and software issues
  • Support Unisys applications and COTS software
  • Resolve network connectivity and printing problems
  • Communicate root causes to technical and non-technical users

Nice-to-have

  • Assist L1 and L2 support agents with daily queries
  • Utilize analytical skills for challenging incidents
  • Take responsibility for timely problem resolution

Key Requirements

  • High School Diploma or GED required
  • 2-4 years experience in area of responsibility
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

Cover Letter