Manager, Customer Success, Banking

Alkami Technology

Remote, United States
Base: $148,000 - $165,000; bonus/equity: not speci...
Fully remote
10+ years client success experience
Saas enterprise lifecycle management
Digital banking platform deployment
The role involves leading a team of Client Success Managers to deliver highly personalized experiences for financial institution clients using Alkami's digital banking solutions

Job Summary

  • The role involves leading a team of Client Success Managers to deliver highly personalized experiences for financial institution clients using Alkami's digital banking solutions.
  • Candidates must demonstrate expertise in driving verified outcomes, measuring ROI, and managing the full customer lifecycle including advocacy and risk management.
  • Alkami offers a remote-first culture with unlimited paid time off, a 401(k) match, and recognition as a Best Place to Work in Fintech.

Matching Summary

The role involves leading a team of Client Success Managers to deliver highly personalized experiences for financial institution clients using Alkami's digital banking solutions.

Salary

Base: $148,000 - $165,000; Bonus/Equity: Not specified; Benefits: Unlimited PTO, 401(k) match, remote-first environment

Skills & Requirements

Must-have

  • 10+ years Client Success experience
  • SaaS Enterprise lifecycle management
  • Digital banking platform deployment
  • Salesforce and Google Suite proficiency
  • Team leadership and performance coaching
  • Data-driven KPI analysis and reporting

Nice-to-have

  • Banking deposit operations background
  • Knowledge of banking core platforms
  • Understanding of banking regulations
  • Experience with J.D. Power standards
  • Remote-first asynchronous communication
  • Strategic advisor mindset for clients

Key Requirements

  • 10+ years in Client Success or similar role
  • Eligible to work in the US without sponsorship
  • Proven track record scaling SaaS organizations
  • Hands-on experience with Salesforce CRM
  • Strong written and verbal communication skills

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter