Client Services Representative Ii - Preferred Deposits - Richmond, Va
Bank of America Merrill Lynch
Richmond, VA, US
Not specified; not specified; competitive benefits...
Fully remote
1+ years customer service experience
Intermediate computer proficiency
Ability to handle difficult clients
Bank of America Merrill Lynch is seeking a Client Services Representative II for its Richmond, VA location, responsible for resolving client inquiries through various communication channels in a remote setting. The ideal candidate should possess strong customer service skills, a commitment to delivering positive client experiences, and proficiency in technology
Job Summary
This role is responsible for resolving routine client requests through calls, chats, or emails while ensuring accuracy and delivering a great client experience.
Employees must be prepared to actively advise solutions during life events and analyze complex client problems using creative approaches.
The position requires dependable attendance including weekends and holidays, with the ability to toggle between systems and implement frequent updates immediately.
Matching Summary
Match Score: 85
Bank of America Merrill Lynch is seeking a Client Services Representative II for its Richmond, VA location, responsible for resolving client inquiries through various communication channels in a remote setting. The ideal candidate should possess strong customer service skills, a commitment to delivering positive client experiences, and proficiency in technology.
Salary
Not specified; Not specified; Competitive benefits offered
Skills & Requirements
Must-have
1+ years customer service experience
Intermediate computer proficiency
Ability to handle difficult clients
Weekend and holiday availability
Fraud identification and escalation
Nice-to-have
Banking or financial industry background
Experience with digital solutions
Strong active listening skills
Adaptability to new technology platforms
Commitment to diversity and inclusion
Key Requirements
High School Diploma or GED equivalent
Minimum 1 year of customer/client service experience
Intermediate level proficiency with computers and current technology