Production Support Analyst

mthree

Charlotte, United States
On-site
Production engineering principles
Non-functional requirements
Event-driven payment flows
Embed SRE and production engineering principles into Payments Modernization from design through early life support

Job Summary

  • Embed SRE and production engineering principles into Payments Modernization from design through early life support.
  • Own Permit-to-Operate readiness across environments (NFR Testing) and define cutover, shadow support, and early life support models.
  • Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components.

Matching Summary

Embed SRE and production engineering principles into Payments Modernization from design through early life support.

Skills & Requirements

Must-have

  • production engineering principles
  • non-functional requirements
  • event-driven payment flows
  • capacity and performance testing
  • service transition
  • operational readiness
  • end-to-end observability
  • SLOs and error budgets
  • chaos engineering
  • blameless RCAs

Nice-to-have

  • excellent communication skills
  • energetic and curious nature
  • fast-paced environment
  • financial background desired
  • solution enabler

Key Requirements

  • 3-5 years experience
  • 10+ years experience
  • Service management experience
  • Payments knowledge
  • Spring Boot, MongoDB, Kafka, Kubernetes/CI/CD
  • UNIX and SQL troubleshooting
  • Automation scripting (Python, Bash, Perl, Ruby)
  • Excellent analytical and communication skills
  • Ability to prioritize and take ownership
  • Problem solving mindset
  • Great troubleshooting skills

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter