Senior Associate, Operations Strategy

AIRWALLEX

San Francisco, United States
Remote
Sql and analytics tools
Process improvement
Stakeholder management
You will lead high impact projects end to end across onboarding, risk, payments, and support operations, owning everything from diagnosing issues to implementing solutions and measuring outcomes

Job Summary

  • You will lead high impact projects end to end across onboarding, risk, payments, and support operations, owning everything from diagnosing issues to implementing solutions and measuring outcomes.
  • You will combine strategic thinking with a strong analytical toolkit, using SQL and other analytics tools to uncover insights, improve key metrics such as KYC/onboarding pass rates and SLAs, and support adjacent teams with data driven decision making.
  • Partner closely with cross functional stakeholders in Product, Engineering, Revenue Strategy & Operations, Risk, Compliance, and Customer Support to design scalable processes, resolve bottlenecks, and ensure operational readiness for new initiatives.

Matching Summary

You will lead high impact projects end to end across onboarding, risk, payments, and support operations, owning everything from diagnosing issues to implementing solutions and measuring outcomes.

Skills & Requirements

Must-have

  • SQL and analytics tools
  • Process improvement
  • Stakeholder management
  • KYC/KYB onboarding
  • Data-driven decision making

Nice-to-have

  • Founder-like energy
  • Ambitious work
  • Accelerated learning
  • Humility and collaboration
  • AI for efficiency

Key Requirements

  • 1-3 years experience in strategy or operations
  • Proficiency in SQL and Excel
  • Experience in fintech or regulated industries
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter