The Product Support Manager, APA, is responsible for leading and promoting the Product Support offerings in the Asia Pacific Market Area in alignment with the Solutions strategy
Job Summary
The Product Support Manager, APA, is responsible for leading and promoting the Product Support offerings in the Asia Pacific Market Area in alignment with the Solutions strategy.
Improve customer satisfaction through agile, effective problem resolution and manage customer-facing webinars and knowledge-sharing sessions.
Extensive learning opportunities, wellbeing and safety benefits, annual bonus, and hybrid working possibilities are offered to employees.
Matching Summary
The Product Support Manager, APA, is responsible for leading and promoting the Product Support offerings in the Asia Pacific Market Area in alignment with the Solutions strategy.
Skills & Requirements
Must-have
Product Support Offerings
Equipment Performance Optimization
Customer Engagement and Problem Resolution
Reliability-Centred Maintenance (RCM)
Technical Input for Field Service
CRM Ticketing Process Management
Nice-to-have
Growth Culture
Safety Leadership
Agile and Effective Problem Solving
Collaboration and Open Communication
Courageous, Compelling, and Caring Culture
Key Requirements
Mechanical Engineering degree or equivalent experience
5 years applicable industry, company and products and services knowledge/experience