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NTT DATA is seeking a Technical Specialist for Managed Services to provide technical support for complex equipment and software, ensuring high service levels for clients. The ideal candidate will have experience in IT/Computing, strong problem-solving skills, and the ability to work in a diverse environment.
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Job Summary
The role is responsible for providing proactive service to clients by identifying and resolving technical incidents while maintaining zero missed SLA conditions.
Candidates must have demonstrated experience in an Engineering function within a medium to large ICT organization with specific Managed Services background.
NTT DATA serves 75% of the Fortune Global 100 and invests over $3.6 billion annually in R&D to help organizations transform for long-term success.
Matching Summary
Match Score: 75
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NTT DATA is seeking a Technical Specialist for Managed Services to provide technical support for complex equipment and software, ensuring high service levels for clients. The ideal candidate will have experience in IT/Computing, strong problem-solving skills, and the ability to work in a diverse environment.
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Skills & Requirements
Must-have
Managed Services experience required
ITIL processes knowledge required
Third line support root cause analysis
Infrastructure configuration and testing
Vendor management experience
Nice-to-have
Ability to work in pressurized environment
Cross-cultural communication skills
Automation of work opportunities
Positive client experience focus
Active listening techniques application
Key Requirements
Advanced diploma or degree in IT/Computing
Demonstrated work experience in Engineering function