Being the first point of contact from the merchants, including Local Support Centre managing, and providing local 1st line support to Global Blue's customers and Refund Offices
Job Summary
Being the first point of contact from the merchants, including Local Support Centre managing, and providing local 1st line support to Global Blue's customers and Refund Offices.
Performing routine equipment troubleshooting and maintenance, providing on-site support during emergencies regardless of weekends or holidays, and supporting release, testing and software packages implementation out of business hours if required.
Participating in pilot and rollout plans for new projects, maintaining local inventory accuracy, and creating technical specifications and user manual documents for solutions and services.
Matching Summary
Being the first point of contact from the merchants, including Local Support Centre managing, and providing local 1st line support to Global Blue's customers and Refund Offices.
Skills & Requirements
Must-have
Local 1st line support
Equipment troubleshooting and maintenance
Issue Tracking System operation
Customer service orientation
Excel VBA programming skill
Multitasking ability
On Call Duty participation
Nice-to-have
Conversational Chinese skills
Strong analytical and problem-solving skills
Independent and self-motivating personality
Ability to work under remote management
Training and after sales support
Strong communication and organization skills
Key Requirements
IT or Technology education
4+ years experience in similar position
Technical background in IT Service Desk or Technical Support