Director, Head Of Bancassurance Business Academy

Manulife

Hong Kong, Hong Kong
Hybrid
Drive culture of training for performance
Develop and deliver relevant training programs
Identify training gaps
The role involves working collaboratively with country training channel heads, in guiding the direction, standards, strategies, and learning culture that have a direct impact on improving customer experience and satisfaction with Manulife solutions

Job Summary

  • The role involves working collaboratively with country training channel heads, in guiding the direction, standards, strategies, and learning culture that have a direct impact on improving customer experience and satisfaction with Manulife solutions.
  • The position is responsible for identifying training gaps, developing and delivering relevant training programs that will help contribute to the uplift in key performance metrics around sales productivity, recruitment of advisors and sales leaders, overall retention of sales advisors, bancassurance staff competencies and customer satisfaction (NPS).
  • We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

The role involves working collaboratively with country training channel heads, in guiding the direction, standards, strategies, and learning culture that have a direct impact on improving customer experience and satisfaction with Manulife solutions.

Skills & Requirements

Must-have

  • drive culture of training for performance
  • develop and deliver relevant training programs
  • identify training gaps
  • improve customer experience and satisfaction
  • work cross functionally with other departments

Nice-to-have

  • empower you to learn and grow
  • flexible environment
  • well-being and inclusion
  • shaping the future you want to see

Key Requirements

  • 8-10 years Bancassurance training & development experience
  • Proven leadership and influencing skills
  • Demonstrated project management skills
  • University Degree
  • Financial Planning/professional training certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter