Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It service ticket management
Hardware and software installation
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
The University of Arkansas is committed to equal opportunity, providing a safe campus community, and conducts background checks as part of the hiring process.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs
Skills & Requirements
Must-have
Windows and Mac operating systems support
IT service ticket management
Hardware and software installation
Endpoint management software experience
IT hardware deployment and transport
Customer service skills
Nice-to-have
Networking essentials knowledge
Audio/video systems troubleshooting
Remote software and hardware support
Strong communication skills
Ability to create technical documentation
Team collaboration and harmonious relationships
Key Requirements
Bachelor’s degree or equivalent experience
Minimum two years computer support experience
Technical training with five years computer support experience
Pre-employment criminal background and sex offender registry checks
Work Rights
Must have legal authority to work in the United States