Lead field operations for new equipment and modernization projects
Manage field staff and employee selection
Ensure superior customer satisfaction
Otis is seeking a Sr. Operations Manager for New Equipment & Modernization to oversee operations in South Florida and the Bahamas, focusing on improving customer satisfaction and achieving business objectives. The role requires strong leadership skills, experience in the elevator industry, and a commitment to safety and quality
Job Summary
Lead the New Equipment & Modernization operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio.
You will be responsible for day-to-day management of field staff, employee selection, field training, and safety.
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Matching Summary
Match Score: 85
Otis is seeking a Sr. Operations Manager for New Equipment & Modernization to oversee operations in South Florida and the Bahamas, focusing on improving customer satisfaction and achieving business objectives. The role requires strong leadership skills, experience in the elevator industry, and a commitment to safety and quality.
Skills & Requirements
Must-have
Lead field operations for new equipment and modernization projects
Manage field staff and employee selection
Ensure superior customer satisfaction
Develop and implement operations business plan
Set and manage budgets for material and labor
Nice-to-have
Pro-active labor relations
Interface with product line experts
Coach and mentor superintendents
Key Requirements
5+ years people leadership experience
5+ years elevator industry management experience preferred
Proven experience understanding financial statements and commercial contracts
Bachelor’s degree highly desired, with 5 years of experience
High school, or equivalent, plus 10 years of relevant experience