Senior Machine Learning Engineer - Voice Experience

CRESTA

Remote, United States
Base: $205,000–$270,000; equity: included; benefit...
Remote
5+ years production ml experience
Speech recognition and processing expertise
Real-time low-latency system design
Cresta is seeking a Senior Machine Learning Engineer specializing in voice experience to develop advanced AI-powered voice systems for contact centers. The ideal candidate will have extensive experience in machine learning, speech recognition, and real-time production systems, and will work collaboratively across teams to enhance voice AI solutions

Job Summary

  • Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center using AI.
  • This role involves designing and deploying machine learning systems that power real-time voice experiences including automatic speech recognition, turn detection, and text to speech.
  • The company offers comprehensive medical, dental, vision coverage, flexible PTO, paid parental leave, and a remote work setup budget.

Matching Summary

Match Score: 85

Cresta is seeking a Senior Machine Learning Engineer specializing in voice experience to develop advanced AI-powered voice systems for contact centers. The ideal candidate will have extensive experience in machine learning, speech recognition, and real-time production systems, and will work collaboratively across teams to enhance voice AI solutions.

Salary

Base: $205,000–$270,000; Equity: Included; Benefits: Comprehensive medical, dental, vision, PTO, parental leave

Skills & Requirements

Must-have

  • 5+ years production ML experience
  • Speech recognition and processing expertise
  • Real-time low-latency system design
  • PyTorch TensorFlow Hugging Face proficiency
  • Transformer models and embedding knowledge

Nice-to-have

  • ASR quality metrics WER experience
  • RAG systems and agentic workflow background
  • Streaming inference and media systems familiarity
  • Contact center AI domain knowledge
  • LLM-as-a-judge evaluation methods

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Master's or Ph.D. preferred
  • 5+ years building and deploying ML systems
  • Strong background in NLP or conversational AI

Work Rights

Not specified

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