Member Experience Manager

EōS Fitness

Las Vegas, NV, US
Hourly: $16 - $18 usd; benefits: competitive pyy +...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and coaching
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $16 - $18 USD; Benefits: Competitive pay plus vacation, holiday, sick pay, group health, dental, vision; Perks: Free membership, 401(k) matching, daily pay access

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and coaching
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Empathy and solution-oriented mindset
  • Online reputation management skills
  • Fast-paced environment adaptability
  • Team player with optimistic attitude
  • Personalized member outreach capability

Key Requirements

  • CPR certification within 30 days
  • EōS Ethos and Customer Service Training completion
  • Background check clearance
  • Experience in fitness or hospitality industry
  • Ability to lift more than 40 lbs

Work Rights

Not specified

Tailored Resume

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