Competitive compensation pyckage + bonus; 25 days ...
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Fluent in danish language
Proficient in english language
Saas or technology environment experience
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Trustpilot is seeking an Enterprise Customer Success Manager for their Copenhagen office to drive value and strategic partnership with their highest-tier clients in Denmark. The role focuses on customer success strategies, ensuring high retention and satisfaction through strong relationship-building and insightful data interpretation.
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Job Summary
You will serve as the strategic partner for Trustpilot's highest-tier accounts, translating complex business challenges into measurable product value.
The role requires proactively driving high Gross Renewal Rates by maintaining customer health and executing bespoke success plans to mitigate churn risks.
Trustpilot offers a competitive compensation package, flexible working options, and comprehensive benefits including health coverage and learning opportunities.
Matching Summary
Match Score: 75
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Trustpilot is seeking an Enterprise Customer Success Manager for their Copenhagen office to drive value and strategic partnership with their highest-tier clients in Denmark. The role focuses on customer success strategies, ensuring high retention and satisfaction through strong relationship-building and insightful data interpretation.
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Salary
Competitive compensation package + bonus; 25 days holiday per year plus extra days after 1 year anniversary; Comprehensive health package, pension, and paid parental leave
Skills & Requirements
Must-have
Fluent in Danish language
Proficient in English language
SaaS or technology environment experience
Drive product adoption and retention
Executive-level partnership skills
Data interpretation and ROI narrative
Nice-to-have
Understanding of digital advertising industry
Solution-seeking mindset with high agency
Collaborative team player
Passion for measurable business impact
Experience optimizing internal workflows
Key Requirements
Fluency in Danish and English
Strong Customer Success or Account Management experience