Benefits Administration Services Associate Ii

Conduent Business Services

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Advising participants on plan provisions
Completing customer transactions with limited supervision
Documenting calls in case management system
** Conduent is seeking a Benefits Administration Services Associate II to provide support in administering benefit plans for clients, responding to inquiries, and ensuring compliance with established metrics. The role emphasizes communication, accuracy, and a commitment to delivering exceptional service in a call center environment. **

Job Summary

  • The role involves improving participant decision-making by advising them on specific plan provisions.
  • Employees are expected to respond to client inquiries through telephone and web correspondence while adhering to established procedures.
  • Conduent offers a culture where individuality is noticed and valued, serving Fortune 100 companies and over 500 governments.

Matching Summary

Match Score: 75

** Conduent is seeking a Benefits Administration Services Associate II to provide support in administering benefit plans for clients, responding to inquiries, and ensuring compliance with established metrics. The role emphasizes communication, accuracy, and a commitment to delivering exceptional service in a call center environment. **

Skills & Requirements

Must-have

  • advising participants on plan provisions
  • completing customer transactions with limited supervision
  • documenting calls in case management system
  • meeting call center metrics and timeliness standards

Nice-to-have

  • ability to explain participant forms clearly
  • experience with client-specific inquiries
  • valuing individuality in a team culture

Key Requirements

  • limited supervision capability
  • adherence to call center metrics
  • timely completion of callbacks

Work Rights

Not specified

Tailored Resume

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