Base pyy range listed below; final offer determine...
On-site
2+ years supervisory experience in customer service
5+ years general customer service experience
Proficient knowledge of bank products and services
SoFi is seeking an Associate Manager for Opportunities Resolution in Cottonwood Heights, UT, responsible for leading a team that resolves escalated customer inquiries and complaints. The ideal candidate will have extensive customer service and management experience in a financial services environment
Job Summary
This role manages, coaches, and develops a team of Opportunities Resolution Specialists to resolve escalated inquiries and complaints.
The position requires ensuring the team follows compliance procedures while providing first-rate customer service and maintaining internal policies.
SoFi offers competitive compensation and benefits, including comprehensive health coverage and opportunities for career growth in a next-generation financial services company.
Matching Summary
Match Score: 85
SoFi is seeking an Associate Manager for Opportunities Resolution in Cottonwood Heights, UT, responsible for leading a team that resolves escalated customer inquiries and complaints. The ideal candidate will have extensive customer service and management experience in a financial services environment.
Salary
Base pay range listed below; Final offer determined by experience, skills, and location; Comprehensive benefits available
Skills & Requirements
Must-have
2+ years supervisory experience in customer service
5+ years general customer service experience
Proficient knowledge of bank products and services
Exceptional time management in fast-paced environments
Ability to mentor, coach, and develop team members
Nice-to-have
Loan processing or student loan origination experience
Knowledge of banking regulations and laws
Experience managing complaints in financial services
Associate's Degree preferred
Focus on regulatory complaint resolution
Key Requirements
Minimum 2 years supervisory or management role
Minimum 5 years general customer service experience
Available for all operating hours including evenings and weekends