The customer relationship advisor is hierarchically attached to the customer relationship manager of their area of expertise
Job Summary
The customer relationship advisor is hierarchically attached to the customer relationship manager of their area of expertise.
Ensure telephone response to customer/patient calls and process requests received via various channels, entering necessary information for operational management.
Provide appropriate responses to needs and optimal operational solutions, contributing to channel management and coordinating/rescheduling intervention/delivery requests.
Matching Summary
The customer relationship advisor is hierarchically attached to the customer relationship manager of their area of expertise.
Skills & Requirements
Must-have
Maîtrise parfaite de la langue française
Maîtrise des outils informatiques
Assurer la réponse téléphonique
Traiter les demandes clients/patients
Coordonner et planifier les interventions
Nice-to-have
Aisance relationnelle et empathie
Capacité d’écoute et de reformulation
Rigueur et organisation
Polyvalence et réactivité
Esprit d’équipe et de service
Key Requirements
Première expérience en relation client
Appétence et/ou première expérience dans le domaine de la santé